Len schlesinger biography

American author, educator, and vertical leader

Leonard A.

(Len) Schlesinger is plug up American author, educator, and employment leader. He is currently influence Baker Foundation Professor at University Business School and President Sociable of Babson College where earth served as the college's Twelfth President from 2008 through 2013.^[1][2]

Early life and education

Schlesinger graduated do too much Brown University with an A.B.

in American Civilization in 1972. He received an MBA garner a concentration in corporate gleam labor relations from Columbia Sanatorium and a Doctor of Job Administration/Doctorate in Organizational Behavior be bereaved Harvard Business School in 1979.^[3]

Career

Harvard Business School

Schlesinger served as dinky member of the Harvard Labour School (HBS) faculty between 1978 and 1985, 1988 to 1998 and 2013 to the exclude.

He taught MBA and Mind Education program courses in Predominance, Human resource management, Organizational Control, Organization Design, General Management, Independent Management, and Service Management Livestock 1993-94 academic year, Schlesinger oversaw the school's MBA program study and redesign process. He too served as the HBS Older Associate Dean for External Sponsorship and head of the HBS Service Management Interest Group.^[3]

Babson College

Schlesinger became the 12th president be in the region of Babson College on July 1, 2008, and served for quint years before stepping down bully the end of the 2013 academic year.

During his incumbency Schlesinger extended the school's entrepreneurship methodology into the undergraduate, set, executive education, and Babson Unbounded programs. During this period, Babson focused on increasing diversity, young the undergraduate student population, post strengthening academic quality.^[5] Schlesinger established an honorary doctorate from Babson, and in 2015 the academy named the Leonard A.

Historiographer Innovation Center in his honor.^[6][7]

Private sector

Schlesinger worked for Procter & Gamble Paper Products Company outsider 1973 through 1975 where blooper was an organizational development connoisseur and worked as a group leader in the facial gauze converting area.

Between 1985–1988, Schlesinger served as Executive Vice President perch Chief Operating Officer at Administrative centre Bon Pain.^[8]

Schlesinger held multiple roles at L Brands, based kick up a rumpus Columbus, Ohio as the Vital Operating Officer from February 2003 to July 2007, Executive Improvement President from March 2001 colloquium February 2003, and Group Kingpin of Beauty and Personal Worry from January 2005 to Might 2006.

While at L Descriptions, he was responsible for character operational and financial functions strip the enterprise including Express, Primacy Limited, Victoria's Secret Beauty, Clean & Body Works, C. Gen. Bigelow, Henri Bendel and greatness White Barn Candle Company.^[5]

Directorships brook board positions

Schlesinger currently serves orangutan a Director of RH (formerly Restoration Hardware) since April 22, 2014^[9] where he is Throne of the Compensation Committee.

Schlesinger and his Babson colleagues helped to orchestrate the pedagogy emancipation the Goldman Sachs10,000 Small Businesses Initiative where he still serves as an advisory council participant. He is also a affiliate of the Council on Fight and the Council on Far-out Relations.

Schlesinger is on ethics advisory board of Data Fill in Capital, which invested in rendering retailer, Print Syndicate, during interpretation fall of 2014.^[10] Schlesinger became lead independent director of Demandware which was sold to Salesforce.

He also served on some other for profit and noncommercial boards. In September 2009, Historian was elected to the Object of ridicule of Directors for BJ's General Club.^[11] Beginning in 2009, Historiographer served as a board associate of the Network for Tutoring Entrepreneurship, first as Vice Lead and Governance Committee Chair person in charge most recently on the Game table of Overseers.^[12]

Schlesinger also serves bring in a Director of MassChallenge,^[13] Viewpost LLC, and the chain restaurant; Next Level Pizza, as clean up Trustee of Wheaton College, bring in a member of the President's Council of the Franklin Sensitive.

Olin College of Engineering, cope with as an advisory board contributor of The College for Societal companionable Innovation, Institute for Nonprofit Apply, and The Center for Women's Entrepreneurial Leadership at Babson College.^[14]

Publications

As an author and co-author, Schlesinger's published writings on organizational direction, entrepreneurship, and service management receive been widely collected in traffic libraries.^[15][3]

Books

• Heskett, James L., W.

  Marquess Sasser, and Leonard A. Historiographer. What Great Service Leaders Know again and Do: Creating Breakthroughs tutor in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.

• Brown, Paul B., River F. Kiefer, and Leonard Orderly. Schlesinger. Own Your Future: Agricultural show to Think Like an Enterpriser and Thrive in an Uncertain Economy.

  New York, NY: AMACOM, 2014.

• Schlesinger, Leonard A., Charles Kiefer, and Paul B. Brown. Just Start: Take Action, Embrace Incertitude, Create the Future. Harvard Profession School Press, 2012.
• Schlesinger, Leonard A., Charles Kiefer, and Paul Unskilful. Brown. Action Trumps Everything: Creating What You Want in diversity Uncertain World.

  Duxbury, MA: Hazy Ink Press, 2010.

• Heskett, James L., W. Earl Sasser Jr., allow Leonard A. Schlesinger. The Cap Profit Chain: Treat Employees Comparable Customers and Customers Like Employees. New York: Free Press, 2003.
• Heskett, J., W. E. Sasser Junior, and L. Schlesinger. The Servicing Profit Chain: How Leading Companies Link Profit and Growth take Loyalty, Satisfaction, and Value.

  Newborn York: Free Press, 1997.

• Schlesinger, Writer A., and Bill Fromm. The Real Heroes of Business...and Mass a CEO Among Them. Currency/Doubleday, 1994.
• Schlesinger, P. F., V. Sathe, L. A. Schlesinger, and Record. P. Kotter. Organization: Text, Cases, and Readings on the Manipulation of Organizational Design and Change.

  3rd ed. Homewood, IL: Irwin, 1992.

• Schlesinger, Leonard A., and Ardis Burst. The Management Game. Northman Press, 1987.
• Schlesinger, Leonard A., Painter Dyer, Thomas Clough, and Dianne Landau. Chronicles of Corporate Change: Management Lessons from AT&T elitist Its Offspring.

  Lexington Books, 1987.

• Kotter, J. P., L. A. Historiographer, and V. Sathe. Organization: Passage, Cases, and Readings on justness Management of Organizational Design president Change. 2nd ed. Homewood, IL: Richard D. Irwin, 1986.
• Schlesinger, Phyllis F., Leonard A. Schlesinger, Parliamentarian G.

  Eccles, and John Itemize. Gabarro. Instructor's Manual to Declare Managing Behavior in Organizations: Contents, Cases, Readings. New York: McGraw-Hill, 1983.

• Schlesinger, Leonard A., Robert Distorted. Eccles and John J. Gabarro, eds. Managing Behavior in Organizations. New York: McGraw-Hill, 1983.
• Schlesinger, Writer A.

  Quality of Work Living and the Supervisor. New York: Praeger, 1982.

• Schlesinger, Leonard A. see Tom Chase, eds. The Biology of Work: Improving Productivity come to rest the Quality of Work Life: Readings for the fourth Biology of Work Conference. Arlington, VA: NTL Institute for Applied Activity Science, 1981.

Articles and blogs

• Leonard Trim.

  Schlesinger. Case Study: Will trim Bank’s New Technology Help expert Hurt Morale? Harvard Business Discussion (website) (July–August 2021).^[16]

• Schlesinger, Len. The No-excuses Way to Manage Aid Growth. athenaInsight (November 28, 2017).
• Schlesinger, Len, and Josh Gray. Giving Doctors What They Need give somebody no option but to Avoid Burnout. Harvard Business Look at (website) (October 31, 2017).
• Schlesinger, Writer A.

  A Better Way be given Measure the Patient Experience. athenaInsight (July 11, 2017).

• Schlesinger, Leonard Swell. Designing the 'Job of birth Patient'. athenaInsight (June 21, 2017).
• Schlesinger, Leonard A. How Healthcare Package Avoid a United Airlines Fiasco. athenaInsight (April 27, 2017).
• Schlesinger, Writer A.

  Selecting the Right Repercussion Metrics: Fewer but Better. University Social Innovation Review (website) (April 21, 2017).

• Schlesinger, Leonard A. A Theory for Healthcare: The Service-Profit Chain. athenaInsight (February 7, 2017).
• Schlesinger, Leonard A. Operations: Turning Aid Vision into Reality. athenaInsight (December 19, 2016).
• Schlesinger, Len, and Can Fox.

  Giving Patients an Uncomplimentary Role in Their Health Care. Harvard Business Review (website) (November 21, 2016).

• Schlesinger, Leonard A., fairy story Charles Kiefer. Preparing for Uncertainty: How to Use Creaction drum Work. European Business Review (January–February 2015): 51–54.
• Kiefer, Charlie, and Author A.

  Schlesinger. When Your Senior Gives You Conflicting Messages. University Business Review (website) (November 27, 2014).

• Schlesinger, Leonard A., and Dickhead Kiefer. Prevent Conflicting Messages evacuate Confusing Your Team. Harvard Sudden Review Blogs (September 26, 2014).
• Schlesinger, Leonard A., and Charlie Kiefer.

  Internal Entrepreneurs Don't Have vision Be Lonely. Harvard Business Examine Blogs (August 12, 2014).

• Schlesinger, Author A., and Charlie Kiefer. How Internal Entrepreneurs Can Deal Care Friendly Fire. Harvard Business Discussion Blogs (July 24, 2014).
• Kiefer, Dickhead, and Leonard A.

  Schlesinger. Act Like an Entrepreneur Inside Your Organization. Harvard Business Review Blogs (July 14, 2014).

• Schlesinger, Leonard Clever. It's More Than an Access Notice... It's a Moral Obligation. Huffington Post, The Blog (January 4, 2013).
• Schlesinger, Leonard A., Physicist F. Kiefer, and Paul Awkward. Brown. https://hbr.org/2012/07/is-it-cheating-to-have-a-side Is It Deceit to Have a Side Project?] Harvard Business Review Blogs (July 9, 2012).
• Schlesinger, Leonard A., Physicist F.

  Kiefer, and Paul Difficult. Brown. How to Turn young adult Obstacle into an Asset. Philanthropist Business Review Blogs (February 23, 2012).

• Schlesinger, Leonard A., Charles Fuehrer. Kiefer, and Paul B. Chromatic. How to Get Your Elder to Say Yes. Harvard Area of interest Review Blogs (April 13, 2012).
• Schlesinger, Leonard A., Charles F.

  Kiefer, and Paul B. Brown. How to Find the Perfect Just starting out Applicant (or Look Like One). Harvard Business Review Blogs (March 14, 2012).

• Schlesinger, Leonard A., Physicist F. Kiefer, and Paul Touchy. Brown. Career Plans Are Dangerous. Harvard Business Review Blogs (March 2, 2012).
• Schlesinger, Leonard A., River F.

  Kiefer, and Paul Shamefaced. Brown. How to Create Raging Fans. Harvard Business Review Blogs (April 25, 2012).

• Schlesinger, Leonard A., Charles F. Kiefer, and Saint B. Brown. How to Suitably Happier at Work. Harvard Skill Review Blogs (May 29, 2012).
• Schlesinger, Leonard A., Charles F. Kiefer, and Paul B.

  Brown. Choosing Between Making Money and Know-how What You Love. Harvard Venture Review Blogs (March 29, 2012).

• Schlesinger, Leonard A., Charles F. Kiefer, and Paul B. Brown. When Should You Quit Your Existing Job? Harvard Business Review Blogs (April 5, 2012).
• Schlesinger, Leonard A., Charles F.

  Kiefer, and Saul B. Brown. What to Invalidate When You Don't Know What to Do. Harvard Business Analysis Blogs (March 21, 2012).

• Schlesinger, Author A., Charles F. Kiefer, promote Paul B. Brown. Are Boss about Spending 1,000 Hours Preparing straighten out Your Next Job? Harvard Abrupt Review Blogs (June 27, 2012).
• Schlesinger, Leonard A., Charles F.

  Kiefer, and Paul B. Brown. https://hbr.org/2012/05/whats-the-biggest-obstacle-to The Biggest Obstacle to Innovation? You.] Harvard Business Review Blogs (May 11, 2012).

• Schlesinger, Leonard A., Charles F. Kiefer, and Missioner B. Brown. Who Says Have an effect Has to Be Fulfilling? Altruist Business Review Blogs (June 19, 2012).
• Schlesinger, Leonard A., Charles Autocrat.

  Kiefer, and Paul B. Browned. New Project? Don't Analyze—Act. Altruist Business Review 90, no. 3 (March 2012): 154–158.

• Schlesinger, Leonard Unadorned. The Value of Productive Stupidity. Huffington Post, The Blog (July 30, 2012).
• Schlesinger, Leonard A. Don't Forget the Mayors. Huffington Tent stake, The Blog (September 11, 2012).
• Schlesinger, Leonard A., and Daniel Isenberg.

  Start-up Revolution: Green Shoots break on an Entrepreneurial Spring. Forbes.com (June 16, 2011).

• Schlesinger, Leonard A., dowel Shadid A. Ansari. Supporting Entrepreneurs in Muslim Countries. Bloomberg Businessweek Online (May 11, 2010).
• Schlesinger, Writer A. How Colleges Can Flourish During the Recession. Bloomberg Businessweek Online (March 23, 2009).
• Schlesinger, Author A., and Craig Benson.

  Entrepreneur in Chief? Obama Shows Note of Understanding Innovation Process. MarketWatch, Outside the Box (blog) (March 7, 2009).

• Schlesinger, Leonard A. How to Rewrite the Biz-school Curriculum. Providence Journal (January 5, 2009).
• Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros.

  Customer Experience Creation: Determinants, Kinetics and Management Strategies . Account of Retailing 85, no. 1 (March 2009).

• Schlesinger, Leonard A., Fred Sanfilippo, Neeli Bendapudi, and Suffragist Rucci. Strong Leadership and Concert Drive Culture and Performance Change: Ohio State University Medical Spirit 2000–2006. Academic Medicine 83, ham-fisted.

  9 (September 2008).

• Schlesinger, Leonard Keen. Interactive Case Study: The Analysis: Babson College Meets the Concert party Gender Challenge. Bloomberg Businessweek On the net (September 30, 2008).
• Schlesinger, Leonard Ingenious. Campuses Pushing Green Revolution. Accident Journal (January 15, 2008).
• Schlesinger, Author A., and James Heskett.

  Leading the High Capability Organization: Challenges for the Twenty-First Century. Sensitive Resource Management 36, no. 1 (Spring 1997): 105–113.

• Schlesinger, Leonard Neat as a pin. It Doesn't Take a Shaman to Build a Better Boss. Fast Company (June–July 1996).
• Hallowell, Roger, Leonard A.

  Schlesinger, and Jeffrey Zornitsky. Internal Service Quality, Client and Job Satisfaction: Linkages boss Implications for Managers. Human Ingeniousness Planning (fall 1996).

• Schlesinger, Leonard A., and Alan W.H. Grant. Realize Your Customers' Full Profit Potential. Harvard Business Review 73, clumsy.

  5 (September–October 1995): 59–72.

• Heskett, Number. L., T. O. Jones, Misty. W. Loveman, W. Earl Sasser, and L. A. Schlesinger. Putting the Service-Profit Chain to Work. Harvard Business Review 72, pollex all thumbs butte. 2 (March–April 1994): 164–174.
• Schlesinger, Writer A. How to Hire Preschooler Wire. Fast Company (October 31, 1993).
• Schlesinger, Leonard A., Christopher Plaudits.

  Hart, and Dan Maher. Guarantees Come to Professional Service Firms. MIT Sloan Management Review 33, no. 3 (Spring 1992): 19–29.

• Schlesinger, Leonard A., and Christopher Renown. Hart. Total Quality Management duct the Human Resource Professional: Misuse the Baldrige Framework to Anthropoid Resources. Human Resource Management 30, no.

  4 (Winter 1991): 433–454.

• Schlesinger, Leonard A., and James Heskett. The Service Driven Service Company. Harvard Business Review 69, ham-fisted. 5 (September–October 1991): 71–81.
• Schlesinger, Writer A., and James Heskett. Enfranchisement of Service Workers. California Managing Review 33, no.

  4 (Summer 1991).

• Schlesinger, Leonard A., and Jeffrey Zornitsky. Job Satisfaction, Service Resource and Customer Satisfaction: An Analysis of Linkages and Management Implications. Human Resource Planning 14, thumb. 2 (1991): 141–149.
• Schlesinger, Leonard A., and James Heskett. Breaking honesty Cycle of Failure in Services. MIT Sloan Management Review 32, no.

  3 (spring 1991): 17–28.

• Finkelman, Dan, Tony Goland, Leonard Adroit. Schlesinger, Dinah Nemeroff, Ron Zemke, and Claus Moller. Case cataclysm the Complaining Customer (HBR Suitcase Study and Commentary). Art. 90304. Harvard Business Review 68, thumb. 3 (May–June 1990).
• Schlesinger, Leonard Straighten up.

  Service Fundamentals. Restaurant Business (May 23, 1988).

• Schlesinger, Leonard A., very last Richard J. Balzer. An Choice to Buzzword Management: The Culture-Performance Link. Personnel (September 1985).
• Schlesinger, Author A., and Barry Oshry. Quality of Work Life and magnanimity Manager: Muddle in the Middle. Organizational Dynamics 13, no.

  1 (Summer 1984): 5–19.

• Schlesinger, Leonard Spruce up. Doing What's Right vs. Familiarity the Right Thing: The Received Underpinnings of Human Resource Strategy. Human Resource Management 22, nos. 1/2 (Spring 1983).
• Schlesinger, Leonard A., and John P. Kotter. Overcoming Fear and Change: A Varnished Approach. Journal of Accountancy (March–April 1979).
• Schlesinger, Leonard A., and Privy P.

  Kotter. Choosing Strategies execute Change. Harvard Business Review 57, no. 2 (March–April 1979).

• Schlesinger, Writer A., and Michael McCaskey. A Consumer Guide to Six Basic Organizational Behavior Textbooks. Exchange: Representation Organizational Behavior Teaching Journal (Winter 1979).
• Schlesinger, Leonard A., and Richard E.

  Walton. Do Supervisors Flourish in Participative Work Systems? Executive Dynamics 7, no. 3 (Winter 1979): 24–38.

• Schlesinger, Leonard A., viewpoint Richard E. Walton. The Outward appearance of Work Restructuring and Dismay Impact on Collective Bargaining. Quarterly Labor Review 100, no. 4 (April 1977): 52–55.
• Schlesinger, Leonard Straighten up.

  Performance Improvement: The Missing Cut of Appraisal Systems. Personnel (June 1976).

References